Ryan A
3/5
A few years ago we purchased the Costco Reverse Osmosis Water Treatment System provided by Superior Water hoping it would provide my family with clean, purified water. While the system's initial setup and performance were promising, I was ultimately left frustrated and disappointed due to a significant flaw that resulted in water damage in my home.
The system itself is sleek, install was good, and seems to offer good filtration. The water quality initially was excellent—crisp, clean, and refreshing. However, the real problem arose after the deterioration of a simple diaphragm in the filtration manifold. The system will leak from this diaphragm and water will seep through the cabinet where the system is installed.
The leak will pool underneath the system, causing damage to the cabinetry, flooring, and nearby electrical components. This will ultimately leave you with thousands of dollars in repairs, not to mention the headache of cleaning up after the damage.
I contacted Costco's customer support but haven’t heard back from them as of yet.
In conclusion, while the Costco Reverse Osmosis Water Treatment System provided by Superior Water may initially seem like a good deal, its design flaw has a serious issue. I would strongly advise against purchasing this system unless the manufacturer addresses this critical problem. The potential water damage risk far outweighs the benefits of purified water.
If you purchase this item, be sure to waterproof the area and get an electric water detection system in place to alert you to the leak when it occurs. That diaphragm will fail. It’s just a matter of time.
Be cautious when considering this product for your home.