Larry H. Miller Super Ford - Salt Lake City, Utah

Hans Euler

Wir haben einen grossen Service bei undetem RV machen lassen. Alec hat uns super bedient. Wir kamen um 0745. Beim Eintreten hat sich niemand intetessiert. Wir mussten selbst fragen wo wie was. Als wir bei alec waren hat es srhr gut funktioniert. Es dauerte bis nach 1700 Uhr. Etwas teurer als der Vormaschlag. Bei den 2 Bordbatterien wurde eine ersetzt. Auf dem Camping haben wir bemerkt, dass mit 12Volt nichts mehr funktionierte. Letztlich wurde die Masse nicht mehr angeschlossen. Wir denken, sonst wurde alles seriös erledigt. Im Aufenthaltsraum, wo wir 9 Stunden waren, ist man gut aufgehoben mit Kaffee coce snacks unsw.

Hans Roth

Könnte mein Fahrzeug ohne Terminvereinbarung bringen und würde sehr freundlich und zuvorkommend behandelt..
Top Arbeit.. danke!

David F

I enjoyed my experience with Larry H. Miller Super Ford in Salt Lake City. Those purchasing a vehicle should ensure they have a good portion of the day free or set aside for their purchase date if they live more than 20-30 miles away from the dealership's area. I still needed to work the day of my purchase, and since the appointment was scheduled for an early hour, 8:30 am, I figured I would be in the clear for the swing shift @2pm, but I ended up barely making it to work in time for my shift. But Larry H. Miller Super Ford's staff were excellent and accommodating, offering me drinks, snacks, and movie entertainment while I waited. Simply put, they had the vehicle I was looking for, and I drove it straight to work after the purchase. I love my new truck; it looks absolutely fabulous.

Jason Johnson

Online scheduling is a joke!
Scheduled valet service for pick up at 8:30 am with confirmation code, 9am when driver hadn’t arrived, I called the dealer, they had it as a drop off, claimed it must be an error on the end so the scheduled another driver for 10:15.
Once service was complete I received confirmation that vehicle would be delivered by 3:00pm, at 4:15pm I called to locate the vehicle, was told the driver canceled so they had to find another, finally received vehicle at 5:20pm.

Service tech, must have known I was already upset, he decided to get in the vehicle and drive it with their oil soaked hands. The inside of the door panel, steering wheel and corner of wind shield had oil residue all over, see picture
I spent 2 hours cleaning the vehicle and still can see everywhere they touched.
Needless to say after 20 years, purchased 6 different vehicles and always used their service, I will never deal with LHM again.

Mike Dawson

**Edit: After the review posted, I received messages from both the general manager and service managers asking what they could do. All I needed was the door ding fixed and they did that perfectly. The contact and after care really shows you the professionalism of the staff. * I took my F350 in for Warranty work and front brakes. For a Ford service center, I have to say I expected better quality control. The following day, I heard a rattle coming from the front drivers side wheel during low speed rolls. I took it into Les Schwab and had them check it out. Turns out the Ford tech left a screw in the wheel cap. (still don't know what it’s suppose to fasten down) One of the warranty items was the drivers side heated seat. They actually did fix it but I found three screws that had to come from the tear down of the seat on the drivers side floor boards. Who knows when my seat will come apart now. Last but not least, someone hit my passenger side door and put a 3 inch dent/scratch in the door. I had the service rep take pictures as I took pictures when I turned it over to them. (learned my lesson from Larry H Miller on Riverdale when someone side swiped the same truck in their lot). Now, I will say while they had my truck, communication was stellar but since I picked it up and was told I'd be contacted by the service manager it’s been nothing but the sound of crickets. Between myself and kids, we have purchased 8 vehicles from Larry H Miller and they were rock stars with the sale and after care. Ever since Mrs. Miller sold the dealerships to Asbury Automotive group, the service has plummeted. I cant wait until my warranty expires and I can take it somewhere else even if I have to pay for repairs. I'll never buy another vehicle from them.

Jon MacDowell

Great service, they were able to work out the deal that I wanted. It was a better deal than anybody else in the northwest US. I will go back to LHM Ford for my next vehicle.

Mewee Robert

Love my new Ranger. Excellent performance on the 1000 mile trip we just did. Averaged 22 MPG, better than expected. Can't wait to get it off road. Still working on the computer setup. Paul and Nick did a great sales job as did Yardac, Finance. Need a backup ice machine. Out of ice by early afternoon Showroom neat and clean.

James Larsen

We purchased from the SLC super Ford store. My sales guy Alex is the only reason we purchased our 2024 F-350 Super Duty. It took several months to close the deal because we were shopping around. Alex kept in contact with me until we decided to purchase. I hate high pressure pushy salesman . Alex was extremely patient and easy to work with. He honored the price we agreed to and made sure the buying process went smoothly. We love our truck and feel great about our decision to do business with LHM Ford. Thanks again Alex!!