Whitley Market - Los Angeles, California

Florian S.

!!ACHTUNG!! Touristen-ABZOCKE!

Shota S.

日本人観光客の方へ。この店には絶対に行ってはいけません！！向かいのヒルトンガーデンインに泊まっていたので行きましたが、少し南に歩いてセブンイレブンに行ってください。

【経緯】
小さいヨーグルト4個、冷凍チャーハン2個、小さい菓子パン2個を買いました。ホテルに早く帰らないといけなかったこともあり、よく値段を確認しなかった私も悪いのですが、口頭では合計47ドルと言っていたのに、あとでレシートを確認したら57ドル請求されていました。47ドルの時点で高いですが、何より10ドルのぼったくりは許せないので、店に戻ってクレームを言いに行きました。

商品代金の内訳を確認すると確かに合計は47ドルでした。しかし、8ドルしか返金できないとのことでした。理由はクレジットカード手数料2ドルかかっているからとのことでした。

それは店の都合でこちらは知らない、むしろ全部返品したいと文句を言ったら、恫喝されてしぶしぶ店を出たのですが、ホテルに帰ってみたらヨーグルトの賞味期限が6日間も過ぎていました。

今度こそ返金させようと思ってまたクレームを言いに言ったら、返金は受け付けてない、他のヨーグルトと交換とのことでした。

You have a good eyeという皮肉にも聞こえる返事だけで謝罪も何もありませんでした。

以上のとおり、接客、商品管理、価格面すべてにおいて、最低な店です。場所柄か価格もプレミア価格(ヨーグルト1個3.99ドル、菓子パン1個4.99ドルとのこと)なので、少し歩いてでも大手のコンビニに行くことを強くおすすめします。

Gary Y.

Very dubious, unfortunately. I'm a recent transplant and wanted to support a locally owned place rather than the nearby 7/11. The owner was nice enough but I noticed the absence of price tags. He rang up a handful of household items and it came out to $36 (and with no itemized receipt). I was too shy/naive not to make the purchase, but I unfortunately will not be supporting this place anymore.

New W. O.

Not recommendable,no price tags,the asian guy just kept looking at me like if I was going to steal something,when I was about to pay he kept looking at my wallet,two monsters,chocolate bar and takes for 20 dollars.

Joe C.

如果評分可以選擇零分的話，我會選擇零分。
買了一支一加侖的水,老闆口裏說$4.99，心知是給他被騙，最後已信用卡結算，他竟然收了我$5.99.
這個老闆老實地非常不誠實。

Alex B.

Não recomendo. Não tem etiquetas de preços. Proprietário (asiático) cobra o preço que quer numa máquina registradora de 1980.
Tem que ficar atento. Peguei duas águas que tinha um adesivo na porta de 2 por $5. Cobrou no caixa 3,49 cada. Se não estivesse atento ele tinha me enganado.

David Y.

$16.00 for 2 bottles of vitamin water and 1 coca cola. Please, just go to the 7/11 down the street. All liquor stores are SCAMS anyway.

Paige P.

Beware! Whitley Market is a convenience store in Hollywood located on Highland and Franklin. The store owner/manager practices corrupt pricing on their products. The owner and manager of the store scams customers—mostly vulnerable tourists or new residents to the area by hiking up retail on their products by up to 60%. I recently moved to the area, and came for basic level necessities. I purchased six items, including a small pack of Tide Pods, small bottle of Clorox bleach, a roll of paper towel, pack of small Charmin tissue, in addition to a box of Milk Duds and was charged nearly $60.00. Thankfully, I asked for an itemized receipt. When I arrived home, I later realized how much the store overcharged me per item. The pack of Tide Pods, which would typically retail for $6.99 was $17.99. I went back to the store first thing in the morning, and kindly asked for a refund. The owner/manager refused pointing to a written sign stating cash refund. I paid with a card via Apple Pay, and he still refused my refund. When I asked about his markup practices, he rudely claimed it’s because of the expensive rent he pays. The owner/manager refused to offer me a refund on all of the items, which were unopened and unused—purchased less than 24 hours before, and instead offered an exchange. He only refunded me for items that listed no price. This store has been opened since 1999, and it’s easily the most corrupt, unethical, scam I’ve seen at a public store. BBB and The City of Los Angeles should have this placed shut down. It’s nice to support small, family-owned businesses but the ownership is corrupt. Spare yourself by driving or walking to CVS or Walgreens up the street on Hollywood or by ordering online at Ralph’s.